FREQUENTLY ASKED QUESTIONS
Yes, our products such as handcrafted crystal jewelry and decorative crystals are made with great care.
Our crystals come from the colorful regions of India, where they are known for their natural beauty and powerful energy. Each crystal is carefully selected to ensure its authenticity and vibrancy.
Crystal towers and healing stones like amethyst and smoky quartz are perfect for meditation and chakra work.
Yes, discover our crystal gifts such as gemstone jewelry for women and men – ideal for Valentine's Day, Christmas, or birthdays.
Orders received before 1:00 PM are processed and shipped the same day.
For orders received after 1:00 PM, processing and shipping occur within 24 hours, i.e., the next business day.
Delivery time within Switzerland is usually 1 business day, while deliveries in Europe take 2–8 business days and the rest of the world 3-12 business days.
Switzerland & Liechtenstein cost 7.50 CHF. (Free shipping from 75 CHF)
Germany cost 15.99 EUR. (Free shipping from 99 EUR)
Austria cost 15.99 EUR. (Free shipping from 99 EUR)
USA cost 24.99 USD. (Minimum order value of 150 USD)
Shipping costs for other European countries range from 10 - 32 EUR.
Shipping costs for the rest of the world range from 15 - 40 USD.
From an order value of 120 CHF, we offer free shipping for all countries.
Currently, we deliver worldwide with the exception of Russia & Ukraine.
Important for our customers in the USA 💎:
To keep shipping costs affordable and cover US customs fees, we require a minimum order value of 150 USD for all shipments to the United States. Orders under 150 USD cannot be shipped to the USA. Thank you for your understanding – we look forward to sending you your crystals! ✨
Yes, you will receive a tracking number by email after your order has been shipped, which you can use to track the status of your delivery.
If your package has not arrived after the specified delivery time, please contact us at info@worldofcrystals.store. We will take care of your concern and clarify the whereabouts of your order with the shipping service provider.
Yes, you can return items within 30 days of receipt, provided they are unused and in their original condition. Please contact us at info@worldofcrystals.store to register a return. Please note that due to the unique nature of each crystal, slight variations in color, pattern, and structure are normal. Returns due to these natural variations will not be accepted.
If an item arrives damaged, please contact us immediately at info@worldofcrystals.store with photos of the damaged product. We will resolve the issue as quickly as possible and offer a replacement or a refund.
An exchange is only possible if the item arrives damaged or defective. Since all our products are handcrafted unique pieces and differ in color and texture due to natural variations, we cannot offer exchanges based on personal preferences (e.g., color deviations). If you notice a problem with your item, please contact us at info@worldofcrystals.store, and we will be happy to find a solution.
Personalized products and items that have been specially made for you are excluded from returns. Likewise, we do not accept returns that are solely due to the natural variations of crystals, as these are a sign of uniqueness and authenticity.
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